Scottish businesses falling behind in new consumer law

Not enough Scottish businesses are up to speed with new regulations which grant new legal rights to consumers.
That’s according to Oswalds, which specialises in company compliance and says firms need to be more aware of the new Consumer Rights Act 2015 and what it means for their business.
Director Andrew Cockburn, who heads up the firm in Edinburgh, says that all businesses dealing with consumers should consider training their customer-facing staff on the new rules, which came into effect in October, and review their policies, contracts, terms and conditions.
Andrew Cockburn, Oswalds
Andrew Cockburn, Oswalds
He said: “An important change is the introduction of a tiered set of remedies for defective goods. Consumers now have the right to reject defective goods within 30 days of purchase and get their money back. After that they will continue to have a right to require a repair or a replacement. If the trader fails to repair or replace, the consumer can reject and get their money back or keep the goods and get a reduction in the price paid.
“A whole new set of quality standards has also been introduced in relation to digital content, such as video games and music downloads, meaning that, just like goods, digital content must be of satisfactory quality and fit for purpose.
“And consumer contracts must be fair. A revised list of potentially unfair terms is included in the Act. The question of fairness will now also extend to price where the price is not transparent and prominent.”
For help to stay compliant, contact Oswalds on 0131 226 8282.
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