BT accused of profiteering from complacent broadband users

Freelancers and those who work from home off their domestic broadband could be losing out to BT…

BT has been accused of ‘profiteering’ from complacent broadband users after hiking up its monthly broadband costs.
According to bill software specialist Onedox, despite being the dominant force in the market for broadband and landline and already providing uncompetitive deals to millions of customers, BT has, today, announced a rise in monthly broadband costs to go along with its increased profits.
The firm, which provides a free online service to manage bills, says as well as advertising deals in a way that media watchdog the ASA consider misleading, big media companies like BT, Virgin and Sky also make it very difficult for customers to figure out when they are out of contract, as they don’t put that information on bills or make it available online.
It claims this dampens the likelihood of customers knowing they can switch to a better deal once the minimum term ends, and in the case of BT, means loyal, existing customers can expect to pay more than new customers.
David Sheridan, CEO of Onedox, which help customers get transparency on their household bills and find better deals, said “On the same day as they announce increased profits, to tell consumers, especially those who are already paying more than they need, that their broadband costs are going up is a bit rich.
“At Onedox we are standing ready to help UK customers who collectively overpay by around £10 billion a year on household bills, to redress the balance and make it easier to get a better deal.’