Ombudsman launches new B2B service for commercial disputes

A new legal service has been launched for businesses in the UK and Ireland, including those in the east of Scotland, which have found themselves engaged in commercial disputes.
Ombudsman Services Business to Business has introduced a new dispute resolution service designed to help firms resolve their commercial differences.
Ombudsman Services, a multi-sector ombudsman for the communications, energy, property and copyright licensing industries, says the service will deal with a wide spectrum of disputes, from late payments to multi-million settlements.
The new service will be delivered in partnership with Clerksroom, an award-winning barristers’ chambers and mediation service, and other collaborative partners including LawBite, an award-winning online legal service for small companies.
Its panel of accredited mediators, which has experience across a diverse range of sectors, has been hand-picked by business development director and accredited mediator Gregory Hunt.
Hunt said: “This group of mediators has been handpicked based upon their market profile, their flexibility and their determination to provide a first class service, and also because they share our vision on how mediation should be delivered to the benefit of businesses large and small and to society as a whole.  By offering this service we are taking the best of what I and the panel have learned over the last 20 years and our intention is to provide the most cost-effective and efficient mediation service seen across the UK & Ireland.”
Businesses can review panel member profiles, book a mediator or request more information via the website.
The new offering follows an announcement in August that Ombudsman Services will now also accept complaints across other sectors, including retail, as part of a new consumer-facing service.
Chief executive Lewis Shand Smith said: “Our experience resolving tens of thousands of consumer disputes each year mean that we are well placed to expand the dispute resolution services we offer. Many of the cases we handle already are between commercial businesses, including small and medium enterprises, energy, communications, music recording and property sectors.
“We find that as we grow, we are being asked more frequently to provide services outside the scope of our existing product portfolio and as such have decided to introduce a new commercial dispute resolution service to bring our wealth of experience to businesses.
“We are committed to helping businesses resolve their complaints and find a way to get their problems resolved without incurring the high costs of going to court and hope that many businesses will take advantage of the new service we are offering.”
Stephen Ward, managing director, Clerksroom, added: “Ombudsman Services is leading by example in looking at how to enhance its service both commercially and with the customer’s best interests at heart. By working with our hugely responsive, experienced nationwide network of 500+ mediators, customers of the Ombudsman Service can access a consistently high quality service to help resolve commercial disputes as effectively as possible. Ultimately, the service will help businesses across the UK and Ireland to protect commercial relationships wherever possible and save them a great deal of time and money.
“We’re delighted the Ombudsman Service has looked to Clerksroom as its partner for its latest product as we’re are the only dispute resolution network that truly can meet the anticipated nationwide demand for this service, ensure mediation excellence at all levels and support any new innovations to follow.”
Sponsored by