Business Stream appoints new director of strategy and corporate services

Derek Hendry joins the Edinburgh office to strengthen senior team

Business Stream has appointed a new director of strategy and corporate services in a move the firm says completes the strengthening of its senior team ahead of the English water market opening in 2017.
Derek Hendry has been recruited to the firm’s Edinburgh head office following Business Stream’s announcement in June that it was buying the non-domestic customer base of Southern Water to create the third biggest player in the Anglo-Scottish market.
Hendry joins Business Stream from Standard Life, where his most recent role has been leading change and transformation programmes on international assignments in Canada, China and Hong Kong.
He previously held a number of leadership roles with the company in a variety of IT and business change projects across its pensions, operations and group functions.
Before Standard Life, Hendry worked in a range of leadership and project management positions with Aegon and Abbey National / Banco Santander.
Reporting to chief executive Johanna Dow, Hendry will be responsible for around 30 staff and an operational budget of £4 million across technology, people management, business strategy and transformational change.
Dow said: “Derek joins us at a pivotal time for the business and the industry as a whole.
“Our recent acquisition from Southern Water doubles our customer base and gives us a strong foothold in the English market ahead of the market opening for next year.
“Derek will lead our transformation activities as we prepare for market entry and continue to invest in systems and processes which will deliver service excellence for our customers across the UK. ”
Hendry added: “I’m looking forward to using my extensive change and project management experience to help Business Stream maximise the potential of the exciting opportunities ahead.
“The company has a bold strategy and a culture of ambitious continuous improvement, both of which will be critical in meeting the competitive challenges ahead.”
In May, Business Stream announced the appointment of Jo Mayes as its director of customer operations.
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