Rail operator says it’s prepared for RMT’s walk out on 3 October
Virgin Trains is reassuring customers that it will run a full timetable during the industrial action announced today by the RMT (National Union of Rail, Maritime and Transport Workers), which says its members will walk out for 24 hours on Monday, 3 October.
The operator says its detailed contingency plans mean the timetable will run as normal.
It also claims it’s making changes to customer-facing roles which will see a single person take responsibility for the customer experience on its trains. Virgin says this will have no impact on safety and will result in a better experience for customers.
The company has also given assurances on each point raised by the union at the start of the dispute – such as ruling out any compulsory redundancies as a result of the changes.
David Horne, managing director for Virgin Trains on the east coast, said: “We have worked hard to ensure there are comprehensive contingency plans in place and I want to reassure our customers that our timetable will be unaffected during these walk-outs, as well as during any subsequent strikes by the RMT.
“The changes we are making are part of the customer-centric revolution we have planned for the east coast. We’re already more than half-way through our complete refresh of our trains with all new interiors being rolled out, and in two years will have our brand-new Azuma trains coming into service. Alongside more modern trains, we want a modern customer service proposition – one that focuses firmly on the customer.
“With our guarantees that there will be no compulsory redundancies, no impact on safety and a full timetable in place during the walk-outs, these strikes will cost RMT members pay for no reason, and we urge the union to rejoin us around the negotiating table.”