RBS mobile app updates to improve banking on the move

Bank says major updates to its mobile app will help customers do even more on the go

RBS (Royal Bank of Scotland) has made a series of improvements to its mobile app in a move it says will enable customers to do even more of their banking on the move.
According to the bank, its most significant updates include:
  • An extensive redesign to make the app more user friendly for blind and partially sighted people – The app was redesigned with the help of the Royal National Institute of Blind People (RNIB), incorporating 160 visual and audio modifications. The changes will mean that tasks which were previously extremely difficult or altogether impossible for blind and partially sighted people to complete – such as viewing transactions, transferring money between accounts and making payments – will now become far easier.iphone-6s_rbs_w6
  • Customers will now be able to setup a new payee and pay up to £250 – without the need for a card reader, making it faster, easier and more convenient to pay someone new
  • Customers will now be able to create and cancel Standing Orders while also stopping Direct Debits
On average, 383,000 Royal Bank of Scotland customers login in to mobile banking every day, with 44,000 payments typically made in a 24-hour period.
Other updates to the app include:
  • Login in to mobile banking using a fingerprint on compatible Android devices
  • Option to login in to online banking on iPad using just a fingerprint
  • Edit the payee reference
  • Send money through PayM, the bank wide payment service
  • Improvement to the look of the app on the iPhone 6
  • A brand new Windows 10 Mobile app with a refreshed look and feel
Martin Wise, director of Digital Banking for RBS, said: “I’m delighted that we’ve been able to introduce a whole new raft of features to our app and I’m particularly proud of the fact that we’ve made major changes to the design to make it far easier for our blind and partially sighted customers to use.
“Our customers now do more of their banking on their mobile phone, than on their computer, so we’re making sure that customers can manage their finances more easily through our app and we’ll be working hard to make even more improvements to it in the months to come.”
Steve Tyler, head of Solutions, Strategy and Planning at RNIB, said: “This new Royal Bank of Scotland app provides their customers with access to their bank account via a mobile. It’s a service that is available to all their customers, but has been tested to ensure that it is easy to use by blind and partially sighted people.
“The app offers lots of benefits including transferring money between accounts, making payments, fingerprint login and the ‘get cash’ feature whereby the user is sent a code which is then inputted into an ATM in order to get cash out – what’s also great is that blind and partially sighted people have access to the same app as their sighted peers, at the same time.”
RBS says the improvements will benefit its 860,000 customers who use the mobile app.

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