Home Social High praise for Edinburgh Airport from disability rights campaigner
Dr Stephen Duckworth OBE praises airport’s accessibility for passengers of reduced mobility
Edinburgh Airport has been praised for its handling of passengers with reduced mobility by disability rights campaigner and director of the Shaw Trust Dr Stephen Duckworth OBE.
The recognition follows the RI World Congress – the world’s leading network for the rights and inclusion of people with disabilities – in Edinburgh in October. More than 20% of the 800 passengers who travelled by air to Edinburgh Airport to get there were people with disabilities or mobiliity needs.
Dr Duckworth said: “It is so important that airports are accessible to passengers of reduced mobility and the feedback I have received about Edinburgh Airport has been tremendous. Delegates have commented about how they were supported in an ‘inclusive way’ by staff at the airport.
“Continually getting it right for 200 passengers of reduced mobility – over and above the regular passenger flow including many other passengers of reduced mobility – over a three-day period with both on arrivals and departures is a fantastic achievement.
“Amongst the delegates supported at Edinburgh Airport were VIP guests including Government Ministers from China and India, with a particularly large delegation from China, most of whom had no or little English. The Chinese Minister told me that everything went very smoothly – so the airport’s success in this area reflects very positively on Edinburgh Airport and on Scotland.”
Edinburgh Airport chief executive Gordon Dewar said: “These comments by Dr Stephen Duckworth’s are very welcome indeed; they show that we are delivering on our promise of improving the passenger experience of everyone who uses Edinburgh Airport – including passengers of reduced mobility.
“We want to make the airport as accessible and friendly for everyone – regardless of what mobility requirements they may have or where in the world they are from.
“Improving our facilities for passengers of reduced mobility is an ongoing process – and it we are dedicated to ensuring that Edinburgh Airport is inclusive and accessible.
“We would encourage passengers to pre-notify their airline about their requirements and also complete CAA PRM Survey for those using the service at Edinburgh, as well as leaving feedback for us directly – this feedback helps make future improvements.”