Organisation fears HMRC services will further deteriorate as part of modernisation plans
The Forum of Private Business has sounded a note of caution to HMRC following its announcement that it’s to reassess its plans to centralise its offices from the existing 170 to 13 regional centres.
Chief Executive of the Forum of Private Business Ian Cass said: “When HMRC first announced that they were to rationalise their delivery, members of the Forum voiced concern that the existing service would deteriorate even further as local offices closed.
“Today’s announcement from the National Audit Office that their proposals were not workable and are being reviewed underlines the need for better planning.
“As the revised timings and structures are being considered we would encourage HMRC to focus on the businesses they are supporting, in providing both a fast and personable service, rather than simply driving for cost savings.”