TenTel recognised for quality of service and provision of contract-free broadband and home phone without credit checks
Edinburgh-based TenTel has been recognised for the quality of its service by one of the UK’s leading consumer advice websites.
The rapidly-expanding telecoms company, which has only been operational for the last two years, scooped a Cable.co.uk Rising Star award in the annual Broadband Service Quality Awards following votes from more than 6,000 broadband customers and the backing of a panel of in-house industry experts.
It landed recognition for its offering of contract-free broadband and home phone without credit checks in the honours designed to reward the broadband providers which have exhibited the greatest excellence in the areas that matter most to consumers.
The company’s outstanding service record proved to be a hit with consumers who struggle to secure internet access and landlines for their homes, including students, tenants, and those with unreliable incomes or poor credit histories.
A spokesperson for Cable.co.uk said: “Competition and variety in the market is a good thing. That’s why we’re offering this award to a small provider that is showing the big, established players a thing or two.”
TenTel managing director Robert McKechnie said: “We’re delighted and honoured to receive this award from Cable.co.uk after just two years in operation, complementing our record growth of late as one of the fastest-growing independent internet service providers in the UK.
“We’re especially pleased that consumers themselves voted for us, and we believe this fresh recognition upholds our approach and shows just how far we’ve come in a short time.
“It further tells us that we’re correctly identifying a gap in the market and helping to connect those that otherwise wouldn’t be able to enjoy internet and landline access.
“We are also seeing a growing number that don’t want to be tied into long-term contracts with big connection charges, and are able to offer them quick, affordable and flexible packages.”
Employing more than 80 people, the company is consistently signing up more than 100 customers a day – a target originally earmarked for 2017.
Currently offering packages to more than 10,000 UK customers, TenTel says it also expects further growth as it enters the New Year – and it has set a further target of signing up an extra 20,000 customers by July 2017.