Old Town Chambers employee crowned Concierge of the Year

Francisco Duarte takes top prize at Scottish Hotel Awards 

A concierge at Edinburgh’s Old Town Chambers has been crowned Concierge of the Year at the Scottish Hotel Awards.
Francisco Duarte took the top prize after fighting off stiff competition on the night at the Mar Hall Hotel & Golf Resort.
Duarte has been a concierge at Old Town Chambers for just over a year and previously worked as airline cabin crew for British Airways.  
He said: “It’s such an honour to be recognised by the Scottish Hotel Awards for doing a job which I love.
“A concierge can often be the first port of call for people visiting a city, so I take great pride in ensuring that our guests have the best experience when visiting Scotland’s capital, whether for a long or short break.  I always enjoy meeting our guests and seeing how much they love visiting Edinburgh.”
The Old Town Chambers is managed by Lateral City, which also runs the Merchiston Residence and is currently renovating the former RBS headquarters on St Andrew Square into The Edinburgh Grand, which is due to open towards the end of the year.
Gavin MacLennan, General Manager of Lateral City Apartments, said: “We’re thrilled that Francisco has been recognised as the best concierge in Scotland at the industry’s top event – it’s so well deserved!
“He hasn’t been with us very long, but in that time, has had a positive impact on both the visitor experience and the wider team here at Lateral City. We really congratulate him and look forward to many more successful years and happy guests in the future.”
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Hannah Hamilton, who is a former Fife College student, is a reporter and assistant content editor for Scotland B2B, specialising in B2B news and features. She can be contacted via editorial@scotlandb2b-eastcoast.co.uk