Edinburgh’s newest care home recruits Dorothy Brown as Client Relationship Manager
Edinburgh’s newest care home – set to open in 2018 – has appointed Dorothy Brown as Client Relationship Manager.
The purpose-built Cramond Residence, which is located to the north-west of Edinburgh, will be managed exclusively by Walker Healthcare and has hired Brown to work closely with General Manager Eileen Gray to help make sure residents have a smooth transition into their new lives there.
Brown has been with the Walker Group for three years and was recently recognised for her excellent customer care skills. She says she is passionate about building lasting relationships with her clients and will be the first point of contact for residents and their families. Part of her role will be to make sure the transition is as stress-free as possible.
Brown, who is local to Cramond, has already set to work developing relationships with the community and will work closely with local services in her new role. She will be based at the home’s on-site Information Suite until Cramond Residence opens early next year.
She said: “I am extremely excited to be part of the team opening this great facility in my local community. Cramond Residence is set to be somewhere residents can really enjoy their later years and I look forward to welcoming our first residents.”
Graeme Kelly, Director at Walker Healthcare, said: “Dorothy’s sense of compassion and ability to build meaningful relationships means she is a perfect fit for this role at Cramond Residence. She is a customer relations expert and will use her experience to make sure our resident’s settle into life at Cramond as easily as possible.”
Cramond Residence is due for completion in late winter 2017/18, with a view to opening in spring 2018.