Bellfield Brewery in Edinburgh has become the UK’s first to embrace artificial intelligence to drive sales and enhance customer experience
Bellfield Brewery claims it has become the first UK brewery to embrace new voice-controlled devices and use artificial intelligence (AI) to drive sales.
The Edinburgh-based brewer says it’s looking to grow digital sales to a point where it represents 20% of the company’s total sales volume by the end of 2018. Using Amazon’s voice controlled digital assistant, its consumers can now find a local stockist of the gluten-free beer – and order it online – using voice commands.
“Alexa, ask Bellfield where I can buy some beer”? will elicit information on local stockists throughout the UK.
Users can also ask the digital assistant to “tell me about Bellfield” to hear the brewery’s back story through an audio clip and get product information.
The system developed by the team at Bellfield uses Amazon’s AI platform, which helps showcase cutting-edge products from startup businesses, accelerating their success.
Bellfield launched in March 2016 as the UK’s first, dedicated gluten-free brewery, with a mission to offer “Craft Beer for All”. Set up by two Coeliac friends in Edinburgh, the brewery’s mission is to produce great-tasting beers, brewed in small batches, which are also gluten-free and vegan.
Its first two beers – an IPA and a Pilsner – have already won awards and plaudits, with the IPA recently listed in the 10 Best IPAs in the UK and winning a UK Gold at the World Beer Awards 2017, while the Pilsner was awarded Silver.
Director Marie Brown pointed out that research indicates nearly one in four millennials would try voice-controlled ordering of products and around 10% have already used it.
She said: “This isn’t just a gimmick. Research indicates that AI powered shopping is growing fast; 3 in 4 households in the US are predicted to have ‘smart speakers’ in their homes in the next three years.
“Ordering food and drink through voice controlled devices, will become as common as popping round to the corner shop is now.”