Edinburgh recruitment firm joins ICS in industry first

Since its creation in 2009, Peace has grown from a ‘one-man-band’ into a multi-million-pound company with a team of 14 specialist consultants.

An Edinburgh recruitment agency has become the first UK firm of its kind to join the Institute of Customer Service (ICS).
Peace Recruitment is the first recruitment company in Britain to take up with the professional body, which works towards improving customer service in the UK by providing expert advice to its members, as well as benchmarking and setting industry standards.
According to the firm, the move is a key step towards positioning Peace as the recruitment company of choice for the construction, property and engineering sectors over the next five years.
Since its creation in 2009, Peace has grown from a ‘one-man-band’ into a multi-million-pound company with a team of 14 specialist consultants.
It says it took the decision to join the ICS because it’s committed to providing the best possible service to its clients and prioritises service before sales.
Managing director Chris Peace said: “We are extremely proud to be the first recruitment consultancy in the UK to join the ICS.
“The Institute outlines the benchmark for good customer service in the UK.
“We believe that by becoming the first UK recruitment firm to join shows that we are now setting a new benchmark in the UK recruitment sector when it comes to customer service and is further proof that we place service before sales for all clients.
“We aim to utilise our membership not only to maintain our high standards, but to constantly improve the specialist service we provide. We want all our clients to see us as a trusted consultancy that can strategically add value to their recruitment process. With the support of the Institute, it’s our aim to be the company of choice in Scotland for the construction, property and engineering sectors within the next five years.”
Jo Causon, CEO of the ICS, said: “I’m delighted that Peace Recruitment is the first recruitment consultancy to become members of the ICS.  It’s a sign of intent and recognises the importance of delivering excellent service to customers. By joining forces with organisations from a wide variety of sectors, the company is making a clear statement that the customer experience is at the heart of all they do, all they are characterised by and that they have a strong desire to continuously improve it.
“Membership of the ICS also provides the opportunity to benchmark against other organisations in a range of sectors; opportunities to share with and learn from other members within the extensive network; access to our research and insight; and the opportunity to drive service professionalism, through our customer service qualifications programmes.”
The ICS currently has a community of over 470 organisations, more than 50 from the FTSE 350 and more than 5,000 individual members from the private, public and third sectors.
Through thought leadership, research and insight, the ICS  demonstrates why customer service is critical to organisational performance, staff retention and customer loyalty.
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