Jet2.com wins court case against disruptive Mid-Lothian passenger

Mid-Lothian Resident Charles Thomson ordered to pay airline costs for on-board disruption

Disruptive passenger Charles Thomson has been ordered by the County Court at Carlisle to compensate Jet2.com for losses incurred as a result of a delay caused by his drunken and disruptive behaviour on-board an Edinburgh to Ibiza flight last year.
According to the airline, Thomson, who is from Dalkeith in Midlothian, displayed a catalogue of inappropriate and unacceptable behaviour on board the flight, which resulted in the police having to meet the aircraft upon landing. This meant that in addition to causing significant distress to customers on board his flight, his actions also caused delays to the return flight, affecting even more customers.
The Court had no hesitation in judging in Jet2.com’s favour and has ordered Thomson to repay the airline for losses incurred.
Phil Ward, managing director of Jet2.com, said: “We are delighted with this decision as it shows people like Charles Thomson that there are consequences if you act in an unruly and abusive fashion onboard an aircraft.
“As well as being banned from flying with us for life, Mr Thomson must now repay us for losses incurred by the delay, which came about as a direct result of his actions.
“As a family friendly airline carrying millions of holidaymakers, many of whom our families, we want our customers to have an enjoyable flight experience without the actions of a disruptive few spoiling it.”
Jet2.com’s Onboard Together initiative commits the airline to a zero tolerance stance against disruptive passenger behaviour, including banning the sale of alcohol onboard all flights before 08:00BST.
It says this has been well received by both the airline’s crew and passengers and we Jet2.com calls upon airports to adopt the same rule as well as introducing tamper proof bags for the sale of alcohol at duty free shops. Since launching, more than 500 passengers have been refused travel and over 60 of these, including Charles Thomson, have been given lifetime bans.
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